Last Revised: 20 Jan 2015

Disclaimer

The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Us” and Xtrude 3D, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. “Website” and “Online Store” can be used interchangeably throughout this document and hold the same meaning within the scope of this document. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing South African Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

1. Returns

Option 1 – No Refunds/Exchanges 

We do not accept returns or exchanges unless the item(s) that you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect. You can send the item in its original packaging  you consider defective to:

Unit 10, Tienie Britz Street, Beaconvale, Parow

Cape Town

Western Cape

South Africa

7500

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include:

Items that do not have there original packing.

Items that are considered consumables such as filament, nozzles, etc.

4. Shipping

To return the item you purchased, please mail it to:

Unit 10, Tienie Britz Street, Beaconvale, Parow

Cape Town

Western Cape

South Africa

7500

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to the product(s) during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.